Terms of Service

These terms govern your use of Heppio 3D Studio, provided by Solaris Yenilenebilir Enerji Üretimi Pet. Müh. Tur. İnş. San. ve Tic. A.Ş. ("Heppio"). By creating an account you accept them.

The service

Heppio 3D Studio turns images you upload, text you type and designs you make in the editor into SVG, 3MF and STL files you can 3D print. Slicing and printing happen on your own printer and software.

Your account

You are responsible for keeping your account and password secure.
One free account per person; opening multiple accounts to get around limits is not allowed.
You must be at least 13 to use the service (or older if required in your country); under-18s may use it only with a parent's or guardian's permission. Paid plans may only be purchased by adults (18+).

Your content

You must have the rights to the logos, images and text you upload. You are responsible for uploading others' trademarks or copyrighted material without permission.
You let us process your content only to perform the conversion; we claim no other rights to it.
Unlawful or hateful content, or content that infringes others' rights, may not be uploaded.
AI figures: you confirm you have the right to use the photo and, if anyone else appears in it, their permission. Depth and colours are estimated automatically from the photo; the result is approximate and is not guaranteed to be an exact likeness of the person, animal or object. Failed or cancelled generations don't count towards your monthly allowance.

Community

Designs you share with the community are public (as a watermarked image and a low-detail 3D preview). When you share, you confirm that you have the right to share the content.
By sharing, you give Heppio a worldwide, royalty-free, non-exclusive license to display the design on the platform, generate its previews and make it available to members entitled to download or remix it, in line with the license you chose. Deleting the post ends its display; copies already downloaded may still be used under the license you chose.
The Creative Commons license you choose binds the members who download or remix your design (credit, commercial use and modification limits). Members who download must follow these terms.
Sharing others' logos, trademarks, characters or copyrighted content without permission, or unlawful, hateful, obscene or misleading content, is not allowed.
Infringement reports: rights holders can contact us with the "Report" button on the design page or at the contact details below. Reports are reviewed and infringing content is taken down. A post reported by several members is hidden automatically until reviewed. Repeat infringers lose the ability to share.
A new account's first post is briefly reviewed before it goes live.
Downloading and remixing others' designs is part of the top plan; remixes automatically credit the original design and its designer.

Your models

The files you make are yours; use, print and sell them for personal or commercial purposes (as long as you hold the rights to what you uploaded).

Plans and payment

The free plan is free and has no end date. Prices and periods of paid plans are shown on the purchase page, including applicable taxes.
A paid plan lasts for the period you choose and does not renew automatically; when it ends your account returns to the free plan. Buying the same plan again before it ends extends it.
Before you pay, you are shown the pre-contract information and the distance sales contract and asked to accept them.
A plan is activated immediately. By buying it you ask us to start providing the digital service right away and acknowledge that you therefore lose your right of withdrawal (for EU consumers: the 14-day withdrawal right, per Art. 16(m) of Directive 2011/83/EU; in Türkiye: Distance Contracts Regulation Art. 15/1-(ğ)).
If we can't provide the service for reasons on our side, we refund the amount paid or the part for the unusable period. Send refund requests to the contact details below.

Print results

Models are made carefully and checked before printing, but results depend on your printer, filament and slicer settings. Check the preview in your slicer before printing.

Limitation of liability

The service is provided "as is". Except for intent, gross negligence and liability that cannot be excluded by law, we are not liable for indirect damages arising from using the service (including lost profits, lost material or print time, and damage to your printer); our liability for direct damages is limited to the total you paid us in the 12 months before the damage. Your statutory rights as a consumer are not affected.

Changes and termination

We may change features to improve the service and may suspend accounts that break these terms. You can delete your account at any time from the Account page.

Governing law

These terms are governed by the laws of the Republic of Türkiye, and the courts and enforcement offices of Kayseri have jurisdiction. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence and may bring claims before its courts. EU consumers can also use their national consumer dispute resolution bodies.

Contact

Solaris Yenilenebilir Enerji Üretimi Pet. Müh. Tur. İnş. San. ve Tic. A.Ş.
Registered address: Alparslan Mahallesi Mehmet Yazar Caddesi No:78/A Özvatan / Kayseri, Türkiye
MERSIS No: 0773 0346 4550 0001 · Trade Registry No: 42400
Phone: +90 352 222 38 64
Email: destek@heppio.com